flighthelp for travelers

Free, community-verified, ad-free help for air travelers. Built by travelers, for travelers. No ads. No affiliates. No tracking. Just help.

What flighthelp is

flighthelp.net is a free public utility for anyone who flies. It answers the questions you actually have at the airport — will this bag fit, what's the phone number that actually reaches a human, am I owed money for this delay, what are my rights right now — with information that's verified by real travelers and updated continuously.

Think of it as a community-built reference for everything airlines won't make easy to find.

Behind the website is something larger: an open public dataset and a public rules engine that other tools — your booking app, your AI assistant, your insurance company's claim system — can build on. The site you're reading is the front door. The infrastructure underneath is what makes the whole thing work.

The project is a non-profit. The dataset is open. The code is open. The books are published. No company owns the answers.

What flighthelp does for you

Helps you at the airport, fast. The site loads in under a second on a phone with bad airport wifi. Every page is built for someone who's stressed, late, and one-handed. The information you need is at the top, not buried under marketing copy.

Tells you what you're owed. Flight delayed? Cancelled? Bumped? Bag lost? Enter your flight details and find out — in plain language — whether you're entitled to compensation under EU 261, UK 261, Brazil ANAC 400, the Montreal Convention, or your country's rules. Get a pre-filled claim letter in your language and step-by-step instructions for escalating.

flighthelp doesn't take a cut of your claim. The template is yours. The fight is yours. We just hand you the playbook.

Gives you working contact methods. Every airline phone number, WhatsApp, X handle, and email — sorted by what actually works, based on real travelers reporting back. A number that reaches a human in five minutes ranks above the one that rings forever. You see live wait-time estimates from people calling right now.

Answers baggage questions before they cost you money. Carry-on dimensions, weight limits, fees, fare-class differences, route exceptions, sports gear rules, pet policies, instrument carriage, stroller and car seat policies. For every airline. With photos of the actual sizer at the gate, taken by contributors.

The "Will my bag fit?" tool lets you enter your bag's dimensions and weight and tells you which airlines will accept it without a fee.

Explains your rights, scenario by scenario. If you've been bumped, cancelled, delayed, denied boarding, refused with a pet, separated from your bag, or stuck in a strike — there's a page for that. It tells you the legal basis, the exact words to say to the agent, the escalation path with direct contacts for regulators, and what real travelers have actually received.

Documents airports too. Terminals, security wait times, lounges by access type, where to sleep, where to shower, lost-and-found contacts, ground transport with current prices, immigration tips, and the wifi name that works.

How the facts get verified

Every fact on flighthelp comes from someone who saw it firsthand — a sizer photo, a phone call that connected, a fee receipt, a successful claim. Contributors submit updates through a structured form that requires a source. Trusted contributors get auto-approved; new contributors go through moderation.

Every datapoint shows when it was last verified and by how many people. Stale data is flagged. You always know how fresh the answer is.

Open-source scrapers also watch every airline's official pages and flag anything that changes. A human reviews the diff and updates the site, with a source link back to the airline's own page. When airlines quietly change a fee or shrink an allowance, flighthelp catches it.

Every change is logged. Every source is linked. Every dispute is visible. Every dollar in and out of the project is published quarterly. If we make a mistake, you can see it. If we change a policy, you can see why.

What flighthelp is not

Not a claims company. We don't file claims for you and we don't take a percentage. The template letter is free. The advice is free. If you want to use a paid claims service, that's your choice — we'll tell you when it might make sense.

Not an airline or a booking site. We don't sell tickets. We don't have a relationship with any airline. We're not paid by any of them and we don't recommend any of them.

Not a legal service. We summarize regulations and pass along what's worked for real travelers. For complex cases, talk to a lawyer.

Not a startup. No investors. No exit. No growth-at-all-costs. The project exists to be useful, and that's the whole plan.

Not for sale. The non-profit governance makes acquisition impossible. The dataset is licensed openly so even if the site disappears, the data survives.

How to use it

Just visit the site. Search for your airline, your airport, your scenario, or your flight. You don't need an account.

Want to help? Sign up at contribute.flighthelp.net. Tell the app which airlines you fly. Before your next trip, you'll get a short list of things to verify during the flight — usually three to five quick tasks, each taking under a minute. Photos especially welcome.

Want to support the project? Donate at flighthelp.net/donate. Every dollar is published in the quarterly transparency report. Or just contribute — verifications are more valuable than money.

The short version

flighthelp is what an airline-information site looks like when nobody is trying to sell you anything: fast, current, honest, and built by the people who actually fly.

If you've ever stood at a gate wondering whether they're allowed to charge you that fee, or whether you're entitled to a hotel, or which number to actually call — flighthelp is for you.

If you'd like to help build it, you're welcome.