Using the website

flighthelp.net is free, has no ads, no affiliate links, and no tracking. You do not need an account. Here is what each part does.

Am I owed money?

The compensation tool is the fastest way to find out what you can claim. Enter:

  • the operating carrier (the airline that actually flew you), as an IATA code;
  • the origin and destination airports (IATA codes);
  • what happened — delay, cancellation, denied boarding, missed connection, tarmac delay, or a baggage problem;
  • for delays, the arrival delay in minutes;
  • the reason the airline gave (this matters for the "extraordinary circumstances" defence under EU/UK 261);
  • for US denied boarding, optionally your one-way fare so the exact percentage-based amount can be computed.

The result shows the best fixed entitlement, then every applicable regime with each individual right — and the exact article of law behind it, linked to the official text. It finishes with concrete next steps and the claim deadlines.

Your rights, scenario by scenario

The scenarios section turns common situations into plain-language playbooks: your rights, a step-by-step claim process, the proof to collect, the typical outcome (compensation range, success rate, time to resolution), and — usefully — the common airline pushback with the correct counter-response and its legal basis.

Examples include EU long delay, UK long delay, EU/US denied boarding, US cancellation refunds, lost baggage on international flights, and missed connections.

Know the law

The regulations guides explain each law in plain language, list its key provisions article by article, link to the official full text, and link to the open rules-engine implementation so you can audit exactly how a claim is computed.

Find airlines and airports

Use the search box in the header, or the search page, to look up an airline by name, IATA, or ICAO, or an airport by name, city, country, IATA, or ICAO. See Searching airlines & airports for details.

How facts are verified

Every fact on the site shows its verification state — how many contributors verified it, when it was last checked, and a confidence score. The methodology page explains the process.

Should I use a claims company?

You can file most claims yourself directly with the airline and keep 100% of any payout. flighthelp helps you understand whether you're owed something and how to ask — it never files claims for you and takes no cut.